Trimble Remote Expert AR Tool 2.0

Trimble Remote Expert leverages augmented reality technology to enhance productivity and collaboration in service organizations by facilitating real-time support. The platform allows for seamless virtual connections between workers and technicians in the field and remote experts, thereby increasing the likelihood of first-time fixes.

Through the use of video, audio, and spatial annotations, experts are equipped to provide visual guidance that integrates markups and textual instructions with the actual equipment being serviced. This functionality is particularly valuable for technicians facing complex or unfamiliar challenges, as it enables effective transfer of troubleshooting guidance from support teams to field personnel, regardless of geographical location.

The application serves as an intuitive companion for both technicians and end-users, ensuring that they receive expert assistance when needed. Moreover, it effectively contributes to enhanced technician productivity, improved first-time fix rates, and a better overall customer service experience.

Features include:

• Free mobile app during the trial period
• Connect via video and audio
• Collaborate by creating spatial and text markup
• Capture media (video and screenshots)
• Save media to the device’s internal storage

Note: Network provider restrictions may prevent the app from functioning.